Privacy Policy

AvenueBravery values the trust placed in every conversation. This policy explains how personal information is handled when you visit our website, enquire about a property or contact our team. The legal entity responsible for this processing is identified below.

Contact and property enquiries may include your name, email, telephone number, the property you are interested in and the information you choose to include in your message. Please avoid sending identity documents, financial records or sensitive personal information through the general contact form.

Technical records may include an IP address, browser information and access times for operation and security. If you use an account or save a search, account details and your selected preferences may also be processed. Only complete the fields relevant to your request; the contact form marks which fields are required.

Information is used to reply to enquiries and, where requested, arrange viewings or discuss property representation. Steps taken at your request before a contract, and delivery of an agreed service, rely on the relevant contractual basis. General correspondence and necessary website security may rely on legitimate interests in responding to visitors and protecting the service, subject to your rights.

Where a form requests consent for a specific purpose, that consent applies only to the purpose described. It can be withdrawn without affecting earlier lawful processing. A property enquiry does not by itself authorise unrelated marketing. Any optional marketing or non-essential tracking requires its own appropriate basis and information.

[Before launch: confirm the basis used for each form and any account, saved-search or marketing service that remains enabled.]

Access should be limited to authorised team members and providers needed to operate the service, such as hosting, email delivery, website maintenance and enquiry management. Information may also need to be disclosed where the law requires it.

The website is hosted with Hostinger. [Before launch: identify the contracted provider entity and other active processors, their roles and hosting locations. Confirm any recipients involved in property representation.]

If processing involves a transfer outside the European Economic Area, the applicable destination and transfer safeguard must be specified here, together with how to request information about it. [Complete this item after reviewing the actual providers.]

[Complete the retention schedule before launch: enquiries without a contractual relationship; active client files; legal records; account data; technical logs; backups; and evidence of consent.]

Retention should follow the purpose of the record and any applicable legal obligations, with deletion or anonymisation when it is no longer needed. A request to erase information is assessed against those obligations and any justified need to establish or defend legal claims.

The website uses encrypted connections and access controls. Additional security and backup arrangements should be reviewed regularly. No internet service can guarantee absolute security.

Cookies and similar technologies can support site operation, remember choices or enable external content such as maps and video. The information and choices shown in the cookie manager should identify the technologies actually active on the site. Browser settings also allow you to manage stored cookies.

[Before launch: complete the cookie inventory, purposes, providers and durations; verify that consent choices control non-essential technologies. Identify any map, video, analytics or marketing service retained on the website.]

Links to other websites are governed by their own privacy information. Review that information before sharing data with an external service.

You can contact us using the email above to request access, correction, erasure, restriction or portability of your data, or to object to processing, as applicable. Where processing relies on consent, you may withdraw it. We may ask only for information proportionate to confirming your identity.

Requests are normally answered within one month. If an extension is permitted and necessary, you will be informed within that initial period. You may also complain to Portugal’s supervisory authority, the Comissão Nacional de Proteção de Dados (CNPD), at www.cnpd.pt.

[Before launch: confirm whether any profiling or solely automated decision-making is used. If so, describe its logic, significance and consequences.]

This policy should be updated when the website, services or use of personal information changes. The date above identifies the latest revision. For questions about this policy or the handling of an enquiry, contact the team at the email shown in the first section.